Refund Policy

This policy explains when Jamah4U ("Jamah4U") refunds a subscription payment, how to ask for one, and how long it takes. It covers payments made to us for access to the platform. It does not cover money a diner pays to a restaurant for food — those refunds are handled by the restaurant, as explained at the end.

Try before you pay

Every new account can run on a free trial, and we are happy to walk you through the platform on a demo call first. We would much rather you decide it is not the right fit before any money changes hands than ask for it back afterwards.

When we refund

Within 7 days of your first payment

If you are unhappy with the platform, tell us within 7 days of your first subscription payment and we will refund it in full, no questions asked. This applies once per business, to the first payment only — not to renewals.

Duplicate or incorrect charges

We refund the full amount of any payment taken in error: a double charge, a charge after you cancelled, a charge on the wrong plan, or an amount that does not match what you agreed. Tell us and we will correct it. There is no time limit on this.

Extended outages

If the platform is unavailable for a continuous period of more than 24 hours because of a fault on our side, we will credit the affected days to your next cycle, or refund them in cash if you prefer. This does not apply to announced maintenance windows, or to outages caused by your own internet connection, devices or third-party integrations.

Yearly plans cancelled early

Cancel a yearly plan part-way through and we refund the unused whole months, less any discount you received for paying yearly rather than monthly. The month in progress is not refunded.

When we do not refund

• Monthly subscriptions that have already started — cancelling stops the next charge, and you keep access until the end of the month you paid for.
• Periods where the account was available to you, whether or not your team actually used it.
• Accounts suspended for breaching our Purchases Policy, for example unlawful use or attacks on the service.
• Bank charges, card fees, or currency conversion losses added by your own bank or card issuer.
• Any custom setup, data migration or training work that has already been carried out.

How to request a refund

Contact us by email or WhatsApp using the details below, and include:

• Your business name and the email on the account.
• The payment date and amount.
• What went wrong, in a sentence or two.

We acknowledge every request within 2 business days and decide it within 7 business days. If we need more information to reach a decision, we will ask you before that deadline. Where we decline a request, we will tell you why.

How refunds are paid

Approved refunds go back to the original payment method — a card refund to the same card, a bank transfer to the account the payment came from. We cannot redirect a refund to a different account or person. Once we release a refund, it usually appears within 7 to 14 business days, depending on your bank; the last part of that timeline is in your bank's hands, not ours.

We refund the amount we received. Third-party fees your bank or card issuer charged you separately are not something we can return.

Refunds between a restaurant and its diners

When a diner pays for food through a Jamah4U ordering page, that money belongs to the restaurant, not to us — we only pass the payment through. Refunds for a wrong, missing, late or unsatisfactory order are decided and issued by that restaurant under its own policy. Diners should contact the restaurant directly. We will help the restaurant locate and process the transaction on request, but we cannot refund a food order on our own initiative.

Changes to this policy

We may update this policy. The version that applies to a payment is the one published on the day the payment was made.

Contact us

Questions about this policy? Reach Jamah4U at:

• Email: [email protected]
• WhatsApp: +601154071220